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New Helpdesk System PDF Print E-mail
Sunday, 25 July 2010 12:49

We are continually striving to work more effectively to enable us to deliver a good quality service to our clients while keeping costs under control. To help us with this we are pleased to announce that we have introduced an online helpdesk ticket system for our business clients.

This ticket system can be accessed by logging on to our website using the login module to the bottom right of the home page. Access to this system is restricted, to apply please just us the form in the “contact us” section of the website.

The ticket system provides a mechanism where our clients can log and track calls. The system will notify the client or Flesk I.T. engineer within minutes should either party change the ticket or create a new request. In the future the system allows us to tailor the actions of the helpdesk system to reflect SLA agreements between Flesk I.T. and our Clients.

This online tool joins our other online services such as the remote support solution and project management system that enable us to deliver our services to you in the most efficient and cost-effective manner saving you both time and money.

 
Irish Technology Group PDF Print E-mail
Wednesday, 29 April 2009 14:48

Irish Technology GroupFlesk I.T. is pleased to announce a strategic partnership between ourselves and Fusion Networks to form the Irish Technology Group. This partnership brings together the resources of the two companies so that Munster-based business can source their entire business technology requirements from one supplier. Fusion Networks will bring their experience in the provision of certified structured cabling systems, telephony solutions and CCTV deployments and Flesk IT will continue to provide high quality I.T. Services.

In this world of converging technologies the dividing line between I.T., telephony and security systems is fast disappearing. Often solutions to a problem with one system can be found in the proper configuration of another. Within the ITG we now have the skills and resources to provide end-to-end deployment and support services across all of these disciplines to you our customer while providing the ITG with a distinct market differentiator between us and our competitors.

 
Web Server Upgrade PDF Print E-mail
Sunday, 11 January 2009 14:22

Our website has grown much busier over recent months so we have moved it all to a brand new server. This means that the store should be much more responsive and not prone to the drastic slow downs our previous server experienced during the last few months of its existence!

We have used the server upgrade to work on the site a little bit so while on the surface nothing much has changed we have included some functionality that will make new features easier to bring online in the future. In addition, we now have well over 37,000 items within the store and more will be added shortly.

Remember, if it isn't in the store just contact us, we have access to a wider range of products than we can realistically publish online so the chances are we can source your requirements. 

 
Press Release concerning Reflex IS (Ireland's ESET Distributors) Partnership PDF Print E-mail
Monday, 28 April 2008 17:34

Reflex IS, the security software distribution company, has announced a partnership with the Kerry-based I.T. company, Flesk I.T. Under the agreement Flesk I.T. will resell the awardwinning Security products ESET NOD32 Antivirus and ESET Smart Security.

 

Read more... [Press Release concerning Reflex IS (Ireland's ESET Distributors) Partnership]
 
Flesk I.T. in the Press PDF Print E-mail
Monday, 04 February 2008 12:34

We formally launched the partnership with Opus Solutions to provide Epos software in the Munster region earlier this year. The press release was ran by a number of local and national papers and sites. The Killarney Outlook magazine ran the release in January as did The Kingdom. The trade news site IT Backbones also ran the story.

The Killarney Outlook Magazine and Flesk IT are also producing an IT column so if you live in Killarney have a look out for it!

We have been busy trying to meet with many of the business in Munster and will continue during this year to call. If we have not met you yet and you would like to arrange a visit then please give us a call on 064 50405 or 087 1309019.

 
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